Last revised: May 26, 2026. This policy applies to all interactions with bi.expert unless a stricter written agreement applies.
1. Scope, parties and legal framework
These Terms and Conditions govern the professional services offered by bi.expert to business, institutional and professional clients, including analytics strategy, dashboard development, data integration, KPI governance and risk analytics. These services are delivered on a business-to-business basis unless expressly agreed otherwise in writing.
bi.expert is established in the Netherlands and performs services in accordance with applicable Dutch civil law principles, mandatory EU legal requirements and any specific contractual obligations set out in accepted proposals, statements of work, data processing agreements and related order documents.
2. Contract formation, precedence and change control
Website text, public materials and initial conversations are informational and do not constitute a binding offer. A binding engagement starts only when scope, pricing, delivery model and assumptions are confirmed in writing by both parties. Where multiple documents apply, precedence is: signed master agreement, signed statement of work, data processing agreement, then these terms.
Any material change in scope, timeline, data access, integrations, quality requirements, security constraints or deliverable format may require a formal change request and a revised commercial agreement. bi.expert is not required to perform out-of-scope work without written confirmation.
3. Client responsibilities, acceptance and governance
The client remains responsible for lawful data sharing, internal approvals, system access provisioning, data quality ownership and final management decisions. bi.expert provides analytical support and professional recommendations, not legal, tax, audit or regulated financial advice unless separately agreed with an appropriately qualified provider.
Deliverables should be reviewed promptly by designated client owners. Unless another mechanism is documented, deliverables are deemed accepted if no substantiated non-conformity is raised within ten business days after delivery. Acceptance does not limit statutory rights that cannot be excluded under mandatory law.
- Client must ensure a lawful basis exists for all personal data shared with bi.expert.
- Client must maintain backups, change controls and recovery capabilities for production systems.
- Client must nominate accountable reviewers for metrics, definitions and release decisions.
- Client must notify bi.expert promptly where regulatory constraints affect scope or processing.
4. Fees, payment, liability and dispute handling
Fees, billing cadence and payment terms are defined in the applicable order document. Unless otherwise agreed, invoices are payable within fourteen calendar days. Overdue payment may justify suspension of non-critical work after notice, without prejudice to other contractual rights.
To the extent permitted by law, aggregate liability for direct damages is limited to fees paid for the affected services during the three months preceding the incident. Neither party is liable for indirect or consequential losses such as loss of anticipated profit, except where liability cannot be limited by mandatory law.
These terms are governed by Dutch law. Parties will attempt good-faith resolution through written escalation before formal proceedings. For legal and governance matters contact [email protected]. For security matters contact [email protected]. Postal contact: Keurenplein 41, UNIT A6260, 1069 CD, Amsterdam, The Netherlands.